Frequently asked questions

The service

What does VectorWiz do?

We redraw raster artwork (PNG, JPG, PDF, scans and phone photos) by hand as production-ready vector files for sign, print, embroidery, laser and CNC work. In-house designers do every job. How it works.

Is my file auto-traced?

No. Auto-trace follows pixels and leaves stray nodes, open paths and merged colors. A designer redraws every file as clean, closed shapes. Why a hand redraw beats auto-trace.

Do you also do image editing, logo design or embroidery digitizing?

No. VectorWiz does one thing: manual vector conversion. For embroidery we deliver clean vector paths that your digitizer turns into the stitch file. Our services.

Ordering and files

What can I send you?

PNG, JPG, HEIC, WebP, TIFF, BMP, PDF, AI, EPS, SVG or PSD. A phone photo of a printed sign is fine. If the source is too damaged to redraw faithfully, we say so before starting. Upload a file.

Do I need an account to order?

No. You can upload, see your price and check out as a guest. An account keeps your order history, the revision thread and your downloads in one place. Start an order.

Which files do I get back?

Layered AI, EPS, SVG and PDF on every order, at no extra charge. DXF, PDF/X-1a and color separations are made on request for your machine. Vector file formats explained.

Which file should I send my printer or sign shop?

It depends on who receives it: a vinyl cutter needs closed vector paths, a laser shop wants DXF or SVG at 1:1, and a DTF printer is fine with a high-resolution PNG. Which file to send, by who is receiving it.

Price and turnaround

How much does it cost?

Per job, by complexity, across four tiers: $19 to $190. You see the price when you upload, before checkout. There are no setup fees and no charge for revisions. Pricing.

How is my tier set?

When you upload, the complexity estimator sets the tier and price from the number of colors, curve complexity, source quality and whether re-illustration is needed. You approve it before any billable work starts. The four complexity tiers.

How long does it take?

Standard turnaround is 24 hours. Rush is 12 hours for 50% more, and Flex is 3 business days for 10% less. You choose per order at checkout. Turnaround options.

Do you offer monthly plans?

Yes. Shops that send regular work can use a monthly credit plan instead of paying per job. Plan credits reset at each renewal, and you can buy top-up packs if you run out. Plans and credits.

Revisions and the guarantee

What if the file is not right?

Revisions are unlimited and never charged for. Raise it in the order's revision thread and it gets corrected. How it works.

What if the file doesn't work on my machine?

Every job carries a 100% remake guarantee. If a delivered file doesn't print, cut or stitch correctly, send us the failure and we redraw it at no charge. Customer reviews.

Vector basics

What is a vector file?

A file made of points and curves instead of pixels, so it scales to any size without blurring and can be cut, printed or stitched. What is a vector file?.

Is a PDF a vector file?

Sometimes. A PDF exported from design software holds vector paths; a scan or photo saved as PDF is still pixels. Which file types are vector.

Is your vectorizer really free?

Yes. It traces your image in your browser and lets you download the auto-traced SVG with no signup. It shows where auto-trace breaks; the hand redraw is the only paid step. Try the free vectorizer.